Pricing FAQ

The short version: one flat monthly price, no per-ticket billing, and projects quoted before work starts.

How does pricing work?

ShadowTech works on a flat monthly retainer. You get one predictable number every month, with no hourly meter and no bill shock.

What does “unlimited support in scope” mean?

Call, email, or message as often as you need. Routine support for the systems covered by your agreement is included.

What is out of scope?

Larger one-time work, such as migrations and new builds, is handled as a project and priced as a fixed amount, agreed before work starts.

Will I pay more if I call a lot?

No. There is no per-ticket billing. The incentive is keeping your systems stable, not running up tickets.

How is my monthly price set?

Every engagement starts with a short assessment, so the monthly figure fits what you actually run.

Why are prices not listed here?

Because they depend on your systems. Quoting without seeing them would mean guessing, and flat pricing only works when it fits.